Sprinklr helps giant brands manage every customer conversation in one place.
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Sprinklr helps giant brands manage every customer conversation in one place. Ragy Thomas founded the company in 2009 in New York. It went public in 2021.
The problem starts with sprawl. A large brand talks to customers across dozens of channels. Twitter, Instagram, TikTok, WhatsApp, email, phone, review sites. Most companies use a different tool for each one. Chaos follows.
Sprinklr pulls all of it into a single platform it calls unified customer experience management. Marketing, customer care, and social teams work from the same system. They see every mention, every message, every complaint in one view.
Think about an airline during a snowstorm. Flights cancel. Thousands of angry travelers post at once across every app. Sprinklr can surface the flood, sort urgent cases, and help agents reply fast wherever the customer is. AI drafts responses and spots rising issues before they explode.
The company serves many of the world largest brands, the kind with millions of followers and no room for a public mistake. Revenue runs above $700 million a year, and the business has pushed toward steady profit. Gross margins sit near 70 percent. Sprinklr bets that big brands will always need one calm control room for a noisy, always on world.
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