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LivePerson helped invent the online chat window. Robert LoCascio founded the company in 1995 in New York. If you have ever clicked a "chat with us" button, you have touched the idea it pioneered.
The company sells conversational tools for customer service and sales. Its Conversational Cloud lets brands talk with customers through messaging, chat, and AI bots. A shopper asks a question. A bot answers the easy part. A human steps in for the hard part. LivePerson stitches that handoff together.
Imagine a phone carrier drowning in support requests. Most questions are simple. Where is my bill? How do I reset my router? LivePerson can let bots handle those at scale, then route the tricky billing dispute to a live agent with full context. Wait times drop. Agents focus on real problems.
The AI wave hit LivePerson hard, in both directions. New chatbots raised the bar and the competition. At the same time, they made conversational automation more powerful than ever. The company has worked to reset its business around that reality.
Revenue runs near $300 million a year and has been shrinking as the firm restructures. LivePerson carries real history and a large customer base. Its challenge now is turning early leadership into a durable second act.
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