Latest IR news and announcements for ServiceNow, Inc. (NOW).
TridentCare has implemented ServiceNow's AI platform, achieving 96% scheduling automation, enhancing patient care by streamlining operations and reducing manual coordination, thereby improving service delivery efficiency and reducing patient wait times.
ServiceNow and Google Cloud have announced new AI solutions aimed at enhancing autonomous operations across various sectors, including 5G networking and retail, through their strategic partnership, leveraging interoperability and advanced AI capabilities.
ServiceNow has been named a Leader in the IDC MarketScape for worldwide AIOps, highlighting its strengths in unified decision intelligence and automation, with significant customer success stories demonstrating its operational effectiveness.
ServiceNow introduces AI-native solutions to unify the manufacturing value chain, enhancing processes like quality management and order operations while preserving institutional knowledge through new platforms tailored for factory floor employees.
ServiceNow has finalized its acquisition of Armis, significantly expanding its cybersecurity capabilities and market potential. The integration aims to provide real-time visibility and management of cyber assets, enhancing security measures across various sectors.
ServiceNow's 2026 Customer Experience Report highlights a significant gap between Indian business leaders' AI ambitions and customer expectations, with many leaders failing to address key pain points such as empathy and clear communication in customer service.
ServiceNow has announced an AI-enabled product portfolio, integrating AI, data, security, and governance into all offerings. The new Context Engine enhances decision-making for AI agents, while Build Agent skills empower developers to create applications seamlessly on the platform.
ServiceNow's Q1 2026 results show a 22% year-over-year growth in subscription revenues, reaching $3.67 billion. The company has raised its full-year revenue outlook and highlighted significant growth in remaining performance obligations and customer contracts.
ServiceNow announces the release date for its first quarter 2026 financial results, set for April 22, followed by a conference call to discuss the outcomes and provide insights into the company's performance.
A ServiceNow survey shows that 80% of Singapore customers prefer phone support, yet only 9% of businesses prioritize it. The disconnect may cost companies millions due to poor customer service experiences and high churn rates.
Carahsoft and ServiceNow have expanded their partnership, making the ServiceNow AI Platform available through Carahsoft’s extensive reseller network, targeting industries such as healthcare and financial services in the U.S. and Canada.
At NVIDIA GTC 2026, ServiceNow and NVIDIA showcased their collaboration to integrate AI into enterprise workflows, highlighting the ServiceNow Autonomous Workforce and AI Control Tower, which aim to govern AI operations effectively within organizations.
New Zealand has reduced customer service wait times by two million hours, leveraging AI technology. Despite improvements, 22 million hours were still spent on hold in 2025, highlighting ongoing challenges in customer service expectations and efficiency.
ServiceNow's latest research indicates Australians still spend 113.5 million hours on hold, despite a reduction of 10 million hours. Concerns about AI's impact on empathy in customer service persist, highlighting a gap between consumer expectations and executive perceptions.
Cohesity and ServiceNow have formed a strategic partnership to improve the resilience of AI agents, enabling organizations to safeguard data and ensure reliable operations. This collaboration aims to set a new standard for responsible AI deployment across enterprises.
ServiceNow's CX Report highlights that service gaps in India lead to significant customer frustration, costing individuals an average of 10.8 hours annually. The report emphasizes the need for unified service platforms to enhance customer loyalty and experience.
ServiceNow launched EmployeeWorks and Autonomous Workforce, leveraging AI to enhance public sector efficiency. These innovations aim to streamline workflows, improve service delivery, and support agencies in navigating workforce challenges while ensuring compliance and governance.
ServiceNow, NTT DOCOMO, and StarHub have introduced a joint initiative to automate roaming issue resolution using the ServiceNow AI Platform, enhancing connectivity for international travelers through a standardized inter-carrier operational model.
At Mobile World Congress 2026, ServiceNow introduced its Autonomous CRM, aiming to enhance customer service in telecom by integrating AI into workflows, resulting in significant improvements in response times and operational efficiency for companies like Bell and Deutsche Telekom.
ServiceNow has introduced the Autonomous Workforce, featuring AI specialists for enterprise tasks, alongside EmployeeWorks, which integrates Moveworks' AI capabilities. These innovations aim to enhance productivity by automating IT support and streamlining workflows for nearly 200 million employees.