Latest IR news and announcements for ServiceNow, Inc. (NOW).
ServiceNow's 2026 Customer Experience Report highlights a significant gap between Indian business leaders' AI ambitions and customer expectations, with many leaders failing to address key pain points such as empathy and clear communication in customer service.
ServiceNow has announced an AI-enabled product portfolio, integrating AI, data, security, and governance into all offerings. The new Context Engine enhances decision-making for AI agents, while Build Agent skills empower developers to create applications seamlessly on the platform.
ServiceNow announces the release date for its first quarter 2026 financial results, set for April 22, followed by a conference call to discuss the outcomes and provide insights into the company's performance.
A ServiceNow survey shows that 80% of Singapore customers prefer phone support, yet only 9% of businesses prioritize it. The disconnect may cost companies millions due to poor customer service experiences and high churn rates.
Carahsoft and ServiceNow have expanded their partnership, making the ServiceNow AI Platform available through Carahsoft’s extensive reseller network, targeting industries such as healthcare and financial services in the U.S. and Canada.
At NVIDIA GTC 2026, ServiceNow and NVIDIA showcased their collaboration to integrate AI into enterprise workflows, highlighting the ServiceNow Autonomous Workforce and AI Control Tower, which aim to govern AI operations effectively within organizations.
New Zealand has reduced customer service wait times by two million hours, leveraging AI technology. Despite improvements, 22 million hours were still spent on hold in 2025, highlighting ongoing challenges in customer service expectations and efficiency.
ServiceNow's latest research indicates Australians still spend 113.5 million hours on hold, despite a reduction of 10 million hours. Concerns about AI's impact on empathy in customer service persist, highlighting a gap between consumer expectations and executive perceptions.
Cohesity and ServiceNow have formed a strategic partnership to improve the resilience of AI agents, enabling organizations to safeguard data and ensure reliable operations. This collaboration aims to set a new standard for responsible AI deployment across enterprises.
ServiceNow's CX Report highlights that service gaps in India lead to significant customer frustration, costing individuals an average of 10.8 hours annually. The report emphasizes the need for unified service platforms to enhance customer loyalty and experience.
ServiceNow launched EmployeeWorks and Autonomous Workforce, leveraging AI to enhance public sector efficiency. These innovations aim to streamline workflows, improve service delivery, and support agencies in navigating workforce challenges while ensuring compliance and governance.
ServiceNow, NTT DOCOMO, and StarHub have introduced a joint initiative to automate roaming issue resolution using the ServiceNow AI Platform, enhancing connectivity for international travelers through a standardized inter-carrier operational model.
At Mobile World Congress 2026, ServiceNow introduced its Autonomous CRM, aiming to enhance customer service in telecom by integrating AI into workflows, resulting in significant improvements in response times and operational efficiency for companies like Bell and Deutsche Telekom.
ServiceNow has introduced the Autonomous Workforce, featuring AI specialists for enterprise tasks, alongside EmployeeWorks, which integrates Moveworks' AI capabilities. These innovations aim to enhance productivity by automating IT support and streamlining workflows for nearly 200 million employees.
ServiceNow's Moveworks platform has received FedRAMP Moderate Authorization, enabling secure deployment of its AI Assistant for federal agencies, enhancing service delivery and operational efficiency while ensuring data security and compliance.
ServiceNow unveiled Healthcare Operations at ViVE 2026, a platform designed to integrate operational workflows within electronic medical records, aiming to reduce administrative burdens on clinicians and enhance patient care through automation and AI.
Panasonic Avionics is replacing its legacy systems with ServiceNow's AI-powered CRM to enhance customer operations for over 300 airlines, integrating sales, service, marketing, and billing into a unified platform for improved efficiency and real-time insights.
ServiceNow and Fiserv announce an expanded strategic commitment to enhance AI-driven operations in financial services, improving resiliency and efficiency through the deployment of Now Assist for Financial Services Operations and IT Service Management.
ServiceNow has partnered with Anthropic to integrate AI capabilities into its platform, improving application development and operational efficiency. The collaboration aims to streamline workflows in critical industries like healthcare, significantly reducing preparation times for employees.
ServiceNow and OpenAI have entered a multi-year agreement to integrate OpenAI's models into ServiceNow's platform, enabling advanced AI capabilities for enterprises, including speech-to-speech technology and improved automation without bespoke development.