Latest IR news and announcements for ServiceNow, Inc. (NOW).
ServiceNow and Accenture launch a forward deployed engineering program to scale agentic AI across enterprises, providing access to over 300 pre-built AI agent skills and workflows, aiming to drive measurable business outcomes.
ServiceNow launched new data capabilities at Knowledge 2026, addressing data fragmentation and enhancing autonomous AI's effectiveness across enterprises with live, governed data. Key features include Context Engine, Autonomous Data Analytics, and Workflow Data Fabric.
ServiceNow has introduced Build Agent in ServiceNow Studio, enabling developers to create production-ready apps using AI coding tools. This initiative aims to enhance governance and simplify the app development process across various environments.
ServiceNow and AWS announce a significant platform expansion as ServiceNow surpasses $1 billion in AWS Marketplace transactions, providing enterprises with a unified governance architecture for deploying AI agents across security, IT operations, and telecommunications.
ServiceNow introduces Action Fabric, allowing AI agents to interact directly with its platform, enabling seamless enterprise workflows. This innovation enhances productivity by automating processes and integrating AI tools like Claude for efficient task execution.
ServiceNow is advancing its HR capabilities with autonomous AI solutions designed to streamline HR processes, empower managers, and enhance employee experiences, aiming to transform traditional HR roles into strategic partnerships and improve decision-making through data-driven insights.
ServiceNow unveiled Otto, an AI experience that integrates various systems to streamline workflows across departments. Designed to enhance productivity, it allows users to submit requests in natural language and receive assistance without navigating multiple applications.
ServiceNow has expanded its AI Control Tower, introducing new capabilities for enterprises to discover, observe, govern, secure, and measure AI systems across various platforms, enhancing operational efficiency and compliance in AI deployments.
ServiceNow launched its Autonomous Security & Risk platform at Knowledge 2026, integrating Armis and Veza to enhance governance of AI agents and connected assets, while addressing security challenges posed by the rapid expansion of identities and permissions in enterprises.
ServiceNow University has introduced AI Learning Guide and SimStudio to accelerate learning for nearly 2 million users. These tools provide personalized coaching and simulation-based practice, addressing the urgent need for skill development in the AI era.
ServiceNow announced new AI specialists for major business functions at Knowledge 2026, enhancing its Autonomous Workforce to autonomously resolve cases, manage incidents, and improve operational efficiency across IT, CRM, employee services, and security.
ServiceNow and Lenovo have announced an expanded strategic agreement to improve operational efficiency and productivity through AI-native workflow automation, promising significant reductions in IT costs and faster employee onboarding across global enterprises.
ServiceNow has deepened its partnership with Microsoft, enhancing AI governance through integration with Microsoft Agent 365. This expansion allows ServiceNow's Autonomous Workforce to operate within Microsoft tools, improving oversight and control of AI agents across platforms.
ServiceNow has announced Project Arc, an autonomous desktop agent, in collaboration with NVIDIA, enhancing enterprise AI governance from desktops to data centers while introducing open benchmarking standards for AI agents.
FedEx and ServiceNow enhance their partnership by integrating FedEx Dataworks into ServiceNow's Source-to-Pay processes, aiming to improve supply chain visibility and customer experiences through AI-driven automation and real-time logistics intelligence.
ServiceNow launched its AI platform, including ServiceNow Otto, to streamline enterprise workflows and enhance governance. The platform aims to convert AI investments into measurable outcomes, targeting over $30 billion in subscription revenue by 2030.
TridentCare has implemented ServiceNow's AI platform, achieving 96% scheduling automation, enhancing patient care by streamlining operations and reducing manual coordination, thereby improving service delivery efficiency and reducing patient wait times.
ServiceNow and Google Cloud have announced new AI solutions aimed at enhancing autonomous operations across various sectors, including 5G networking and retail, through their strategic partnership, leveraging interoperability and advanced AI capabilities.
ServiceNow has been named a Leader in the IDC MarketScape for worldwide AIOps, highlighting its strengths in unified decision intelligence and automation, with significant customer success stories demonstrating its operational effectiveness.
ServiceNow introduces AI-native solutions to unify the manufacturing value chain, enhancing processes like quality management and order operations while preserving institutional knowledge through new platforms tailored for factory floor employees.