Insights
Latest IR news and announcements for ServiceNow, Inc. (NOW).
ServiceNow will release its financial results for Q3 2026 on October 28, following market close. A conference call will take place at 2 PM PDT to discuss these results, with a replay available afterward.
ServiceNow has introduced its third-generation employee-centric AI harness, enabling employees to build and customize AI agents without coding. This innovation includes ToolSmith for developers and aims to enhance productivity across various business functions.
ServiceNow introduces AI Passport, a solution for real-time verification of AI agents, alongside expanded governance capabilities through its Super Intelligence Control Tower, aiming to enhance operational safety and accountability in enterprise AI deployment.
ServiceNow's COO Amit Zavery clarifies that the company has no plans to acquire Decagon, emphasizing a focus on organic growth and using M&A only as a tool for market expansion and innovation.
Raleigh becomes the first municipal government to deploy ServiceNow's IT Service Desk AI Specialist, achieving a 66% reduction in costs and improving service efficiency for its growing population through autonomous AI agents.
Bundesliga has selected ServiceNow as its Official CRM Partner, consolidating fan services onto one platform and achieving an 89% first-contact resolution rate for inquiries, while reducing case volume by over 50% since the season's start.
ServiceNow has launched AI Workflow Factory and Autonomous Engineer solutions to enhance workflow improvements using AI. This initiative aims to streamline business operations and governance, particularly in India, facilitating faster and more effective AI integration across enterprises.
A new report reveals that while CIOs are significantly increasing AI investments, many organizations struggle with true autonomous work. Key barriers include data management, governance, and balancing costs with innovation needs.
ServiceNow introduces Flow, an AI-native service desk designed for rapid deployment and automation of workflows in chat channels, enhancing IT service management efficiency without the need for infrastructure or extensive training.
INRY has successfully deployed ServiceNow EmployeeWorks, replacing its legacy portal with an AI-driven platform that streamlines employee requests, achieving a 60% reduction in submission time and a 97% request completion rate within just six weeks.
ServiceNow outlines five strategies for organizations to overcome legacy CRM failures, emphasizing the importance of unified platforms, rapid deployment, and AI integration to enhance customer service and operational efficiency.
ServiceNow's research indicates a 119% surge in India's enterprise AI investment, yet only 22% of organizations have adequate governance. The findings highlight the need for improved governance to maximize AI's potential in Indian enterprises.
ServiceNow and Aramco Digital have signed a collaboration agreement aimed at enabling AI-powered workflows and accelerating enterprise transformation across Aramco's ecosystem, enhancing operational efficiency and standardizing digital processes across multiple domains.
Tech Mahindra and ServiceNow have announced an expanded partnership aimed at accelerating enterprise AI adoption. The collaboration focuses on delivering industry-specific solutions and improving AI deployment efficiency across global organizations, enhancing business outcomes.
A ServiceNow study indicates that agentic AI adoption in Singapore enterprises has doubled to 51% in 2026, with significant improvements in AI maturity and investment, despite challenges in embedding AI into daily operations.
ServiceNow has opened its first office in Brazil and formed new academic partnerships aimed at developing AI talent in the region, addressing challenges faced by organizations in scaling AI due to data fragmentation and governance issues.
ServiceNow introduces six unified security solutions aimed at enhancing AI-native cyber defense, enabling enterprises to manage risks more effectively and autonomously in real-time, addressing the growing complexity of cybersecurity in the AI era.
ServiceNow has appointed Simon Mouyal as its new Chief Marketing Officer, effective immediately. With over 25 years of experience, he aims to enhance the company's marketing strategy and drive growth in AI and cybersecurity sectors.
ServiceNow's research reveals that Australia's AI spending has increased significantly, but poor governance and lack of trust hinder productivity. Only a quarter of organizations have AI auditing processes, impacting the effective implementation of AI tools.
ServiceNow has invested $40 million in BUSINESSNEXT to accelerate AI-native solutions for the banking sector across the Asia-Pacific region, leveraging both companies' strengths to enhance customer engagement and operational efficiency.