Insights
Latest IR news and announcements for EGAIN Corp (EGAN).
eGain has appointed Steve Pappas as Head of Innovation, aiming to enhance its AI-powered knowledge management and customer experience strategies, leveraging his extensive background in enterprise SaaS and customer experience innovation.
eGain introduces the AI Knowledge Suite for Retail Banking to enhance revenue, customer satisfaction, and compliance for banks and credit unions, addressing challenges of scattered knowledge and rising service costs in the financial sector.
eGain management will meet with investors at the Roth Conference, discussing their AI Knowledge Hub's impact on customer service and growth strategies. The event takes place from March 22–24, 2026, in Dana Point, California.
eGain has launched the third edition of 'Knowledge Management for Dummies,' emphasizing generative AI best practices. This edition showcases real-world success stories and highlights the critical role of knowledge management in effective AI deployment.
eGain has announced new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom, enhancing productivity and compliance by providing accurate answers and actions within these platforms, tailored to user roles and organization policies.
eGain has been selected by Cabinetworks Group to implement its AI Knowledge Hub and AI Agent, modernizing customer service operations and knowledge management systems, facilitated by Current Connections and Sandler Partners.
eGain's Q2 2026 financial results show a 27% increase in AI Knowledge Hub ARR and total revenue of $23 million, marking a 3% year-over-year growth. The company also provided guidance for the upcoming quarters.
eGain announces participation in the Oppenheimer Emerging Growth Conference on February 4, 2026, where CEO Ashu Roy and CFO Eric Smit will hold virtual meetings with institutional investors to discuss the company's AI-powered solutions.
eGain will release its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call. CEO Ashu Roy and CFO Eric Smit will host the call to discuss the results.
eGain will host Solve 26 London, a conference focused on AI-powered knowledge management for customer experience, featuring success stories, product innovations, and hands-on workshops. The event aims to address the challenges of AI implementation in enterprises.
eGain has introduced an AI Agent for Cisco Webex Contact Center, enhancing customer service through real-time guidance, conversation intelligence, and seamless integration, aimed at improving agent productivity and customer experience.
eGain has expanded its AI knowledge platform deployment at Rogue Credit Union, enhancing member service and sales capabilities as the credit union prepares for a merger with Members 1st Credit Union, focusing on integrated knowledge and AI solutions.
eGain announced that SELCO Community Credit Union has chosen its AI Knowledge Hub and AI Agent to enhance internal knowledge management, aiming for improved operational excellence and employee empowerment across the organization.
eGain has been selected by Achmea to implement its AI Knowledge Hub and AI Agent, aiming to modernize knowledge management and enhance customer experience as part of Achmea's transition to a Digital Insurer.
eGain has been named an Emerging Leader in Gartner's first Magic Quadrant for Customer Service Knowledge Management Systems, highlighting its innovative AI solutions that enhance customer service efficiency and ROI in generative AI initiatives.
Oregon Community Credit Union has selected eGain's AI Knowledge Hub and AI Agent to improve customer service and operational efficiency, aiming for a modernized knowledge management system to support over 700 users in delivering exceptional member service.
eGain announces participation in the Roth Technology Conference on November 19, 2025, following a strong fiscal start with significant ARR growth and new AI product launches, as highlighted by CEO Ashu Roy in a recent earnings report.
eGain's Q1 2026 financial results show an 8% revenue increase year-over-year, with significant growth in AI Knowledge Hub. The company exceeded EBITDA guidance and anticipates continued growth for the upcoming quarters.
eGain Corp will announce its fiscal 2026 first quarter financial results on November 12, 2025, followed by a conference call hosted by CEO Ashu Roy and CFO Eric Smit to discuss the results.
A survey by APQC, sponsored by eGain, reveals that organizations face significant knowledge loss due to retiring baby boomers. AI and effective knowledge management strategies are essential for capturing expertise and maintaining competitive advantage.