Insights
Latest IR news and announcements for EGAIN Corp (EGAN).
eGain's fiscal 2026 results show a 3% revenue increase, with a notable 20% growth in AI customer revenue. The company was also recognized as a leader in Gartner’s inaugural Magic Quadrant for Customer Service Knowledge Management Systems.
eGain will release its fiscal 2026 fourth quarter and full year financial results on September 3, 2026, followed by a conference call with CEO Ashu Roy and CFO Eric Smit to discuss the results.
eGain Corporation has been named a Leader in the inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems and won two Bronze Stevie Awards for its AI Knowledge Hub and Composer in the International Business Awards 2026.
eGain Corporation has been selected by Technology Credit Union to implement its AI Knowledge Hub, aiming to improve member service and employee experiences by establishing a centralized knowledge foundation across various operations within the credit union.
eGain Corporation has been selected by Unigarant to modernize its knowledge management system and support its enterprise AI strategy, aiming to improve customer service across multiple channels and enhance operational efficiency.
eGain Corporation has been named a Leader in the inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems, emphasizing the importance of AI governance and launching a developer hackathon at Ai4 2026.
eGain will present at the Oppenheimer 29th Annual Technology, Internet, and Communications Conference on August 11, 2026, showcasing its leadership in AI-powered knowledge management for customer service and hosting investor meetings throughout the event.
eGain celebrates COUNTRY Financial's award for excellence in customer experience in the insurance sector, highlighting their decade-long partnership that has enhanced knowledge management and service delivery through eGain's AI-powered platform.
eGain Corporation has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service, highlighting its AI-driven knowledge platform's effectiveness in automating customer service operations.
eGain introduces its AI Agent for Zoom Contact Center, enhancing customer service with real-time guidance and compliance features. This integration aims to improve efficiency and accuracy in contact center operations through a unified knowledge source.
eGain introduces its AI Knowledge Suite for Healthcare, aiming to streamline knowledge management in healthcare contact centers, enhance agent productivity, and improve patient service by reducing errors and handling times significantly.
eGain and Deloitte released a report highlighting the institutional knowledge crisis due to Baby Boomer retirements, urging organizations to capture knowledge systematically. The report outlines a five-step framework to mitigate risks and leverage knowledge as a strategic asset.
eGain's Q3 2026 results show a 7% revenue increase to $22.5 million and improved profitability. The company anticipates continued growth driven by AI knowledge management solutions and has updated its full-year financial guidance.
eGain will release its fiscal 2026 third quarter financial results on May 14, 2026, followed by a conference call with CEO Ashu Roy and CFO Eric Smit to discuss the results and company performance.
eGain Corporation has launched AI Agent IVA, an intelligent virtual agent designed to improve customer service by providing accurate, conversational responses. This innovation aims to reduce service costs and enhance customer satisfaction through AI-powered interactions.
eGain Corporation introduces Agentic Studio, a new feature that enables AI agents to autonomously resolve customer requests, improving efficiency and reducing costs in complex service interactions while enhancing customer satisfaction.
eGain Corporation announces deeper integration of its AI Agent with Salesforce Service Cloud, enabling faster case resolution and improved customer service through embedded AI knowledge and workflows, enhancing agent productivity without changing existing processes.
eGain Corporation has launched eGain Evaluator, a tool designed to ensure the accuracy and compliance of AI-generated answers in enterprises, addressing quality challenges and regulatory risks associated with AI deployments across various industries.
eGain Corporation has been recognized as a finalist in two categories at the National AI Awards 2026, highlighting its achievements in AI-powered knowledge management and customer experience. Winners will be announced on June 9.
eGain introduces new enterprise AI platform connectors for Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor, enabling organizations to utilize a governed knowledge foundation to enhance AI accuracy and compliance across various applications.