Five9, Inc.

Five9, Inc. earnings

FIVN

50 quarterly earnings reports from Q1 FY2014 to Q2 FY2026: Summary, reported figures, guidance, risks and SaaS KPIs.

Quarterly reports

Q2 FY2026
Quarter ended Jun 2026

Five9 closed the second quarter of 2026 with revenue of $312.4 million, up 10% from $283.3 million in the second quarter of 2025. Subscription revenue grew 14% year over year, which management described as the third consecutive quarter of accelerating subscription growth.

6 KPIs6 guidance items6 risks
$312.4M
Revenue · +10.3% YoY
Op. margin 0.6%
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Q1 FY2026
Quarter ended Mar 2026

Five9 reported first quarter fiscal 2026 revenue of $305.3 million, up 9% from $279.7 million a year earlier. Subscription revenue rose 13% year over year, the second consecutive quarter of accelerating subscription revenue growth, and subscription made up 82% of total revenue.

7 KPIs6 guidance items7 risks
$305.3M
Revenue · +9.2% YoY
Op. margin 6.1%
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Q4 FY2025
Quarter ended Dec 2025

Five9 closed fiscal 2025 with fourth-quarter revenue of $300.28 million, up 7.8% from the prior-year quarter. Full-year revenue reached $1.15 billion, up 10.3% from the prior year. Gross profit was $166.44 million in the quarter, up 6.7%, while full-year gross profit rose 12.1% to $632.85 million.

6 KPIs7 guidance items9 risks
$300.3M
Revenue · +7.8% YoY
Op. margin 6.6%
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Q3 FY2025
Quarter ended Sep 2025

Five9 posted record revenue of $285.8 million in the third quarter of 2025, up 8.2% from $264.2 million in the prior-year quarter. Revenue for the first nine months of 2025 was $848.8 million, up 11.2% from $763.3 million. Enterprise AI revenue grew 41% year over year.

4 KPIs6 guidance items6 risks
$285.8M
Revenue · +8.2% YoY
Op. margin 5.6%
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Q2 FY2025
Quarter ended Jun 2025

Five9 reported record second-quarter revenue of $283.27 million, up 12.4% from the prior-year quarter. Gross profit rose 16.3% to $155.40 million. Gross margin expanded to 54.9% from 53.0%. Operating loss narrowed to $1.56 million from $19.36 million. Operating margin improved to -0.6% from -7.7%.

13 KPIs6 guidance items5 risks
$283.3M
Revenue · +12.4% YoY
Op. margin -0.6%
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Q1 FY2025
Quarter ended Mar 2025

Five9 reported first-quarter 2025 revenue of $279.7 million, an increase of 13.2% from the prior-year quarter. Gross profit rose 16.0% to $153.7 million. Gross margin reached 55.0%, up 1.3 percentage points. The company narrowed its operating loss by 73.8% to $5.4 million.

3 KPIs5 risks
$279.7M
Revenue · +13.2% YoY
Op. margin -1.9%
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Q4 FY2024
Quarter ended Dec 2024

Five9 closed fiscal 2024 with fourth-quarter revenue of $278.7 million, up 16.6% from $239.1 million in the prior-year quarter. Full-year revenue reached $1.04 billion, up 14.4% from $910.5 million. The company serves more than 3,000 customers.

9 KPIs6 guidance items12 risks
$278.7M
Revenue · +16.6% YoY
Op. margin 1.5%
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Q3 FY2024
Quarter ended Sep 2024

Five9 reported third quarter revenue of $264.2 million, up 14.8% from $230.1 million in the prior-year quarter. Year-to-date revenue reached $763.3 million, up 13.7% from $671.4 million. Gross profit rose 19.5% to $142.2 million, and gross margin expanded to 53.8% from 51.7%.

6 KPIs10 guidance items5 risks
$264.2M
Revenue · +14.8% YoY
Op. margin -5.8%
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Q2 FY2024
Quarter ended Jun 2024

Five9 reported second quarter 2024 revenue of $252.1 million, up 13.1% from the prior-year quarter. Gross profit rose 12.8% to $133.7 million. Gross margin was 53.0%, down 0.2 percentage points. The operating loss narrowed 23.3% to $19.4 million. Net loss narrowed 41.0% to $12.8 million.

8 KPIs6 guidance items7 risks
$252.1M
Revenue · +13.1% YoY
Op. margin -7.7%
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Q1 FY2024
Quarter ended Mar 2024

Five9 reported first-quarter 2024 revenue of $247.0 million, up 13.1% from the prior-year quarter. Gross profit rose 16.5% to $132.5 million, and gross margin improved 1.6 percentage points to 53.6%.

12 KPIs6 guidance items5 risks
$247.0M
Revenue · +13.1% YoY
Op. margin -8.4%
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Q4 FY2023
Quarter ended Dec 2023

Five9 closed fiscal 2023 with fourth-quarter revenue of $239.1 million, up 14.7% from the prior-year quarter. Full-year revenue reached $910.5 million, up 16.9%. The company said enterprise subscription revenue grew 25% in 2023.

4 KPIs6 guidance items10 risks
$239.1M
Revenue · +14.7% YoY
Op. margin -7.8%
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Q3 FY2023
Quarter ended Sep 2023

Five9 reported third quarter fiscal 2023 revenue of $230.1 million, up 16% from the prior-year quarter. Gross profit rose 14.2% to $119.0 million. Gross margin was 51.7%, down 0.8 percentage points from the prior-year quarter. Operating margin was -11.2%, down 0.2 percentage points.

9 KPIs6 guidance items8 risks
$230.1M
Revenue · +16.0% YoY
Op. margin -11.2%
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Q2 FY2023
Quarter ended Jun 2023

Five9's second quarter revenue rose 17.7% to a record $222.9 million, and gross profit rose 17.2% to $118.5 million. Gross margin slipped 0.2 percentage points to 53.2%. The company posted an operating loss of $25.2 million, which widened from the prior-year quarter.

8 KPIs6 guidance items5 risks
$222.9M
Revenue · +17.7% YoY
Op. margin -11.3%
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Q1 FY2023
Quarter ended Mar 2023

Five9 reported first quarter 2023 revenue of $218.4 million, up 20% from the prior year quarter. Gross margin improved to 52.0%. The company narrowed its operating loss to $29.0 million. Net loss was $27.2 million, or $0.38 per diluted share, narrowing from the prior year quarter.

12 KPIs6 guidance items2 risks
$218.4M
Revenue · +19.5% YoY
Op. margin -13.3%
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Q4 FY2022
Quarter ended Dec 2022

Five9 ended fiscal 2022 with fourth quarter revenue of $208.3 million, up 20% from the prior-year quarter. Full-year revenue reached $778.8 million, up 28%. The company said growth came from its enterprise business, where last-twelve-month subscription revenue grew 32% year over year.

9 KPIs6 guidance items10 risks
$208.3M
Revenue · +20.0% YoY
Op. margin -6.4%
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Q3 FY2022
Quarter ended Sep 2022

Five9 reported third-quarter revenue of $198.3 million, up 28.5% year over year. Year-to-date revenue reached $570.5 million, up 30.9%. Gross profit rose 19.5% to $104.2 million in the quarter and 22.3% to $299.3 million year to date.

3 KPIs5 risks
$198.3M
Revenue · +28.5% YoY
Op. margin -11.0%
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Q2 FY2022
Quarter ended Jun 2022

Five9's second quarter of fiscal 2022 showed strong top-line momentum but wider losses. Revenue rose 31.7% year over year to $189.4 million. Gross profit increased 27.4% to $101.2 million, but gross margin slipped 1.8 percentage points to 53.4%.

5 KPIs4 guidance items6 risks
$189.4M
Revenue · +31.7% YoY
Op. margin -11.5%
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Q1 FY2022
Quarter ended Mar 2022

Five9 reported first quarter fiscal 2022 revenue of $182.8 million, up 33% from $137.9 million in the prior-year quarter. GAAP gross margin was 51.4%, down from 56.6%. The company posted a GAAP operating loss of $30.8 million, wider than the $11.1 million loss in the prior-year quarter.

9 KPIs4 guidance items5 risks
$182.8M
Revenue · +32.6% YoY
Op. margin -16.9%
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Q4 FY2021
Quarter ended Dec 2021

Five9 closed fiscal 2021 with fourth-quarter revenue of $173.6 million, up 36% from $127.9 million in the prior-year quarter. Full-year revenue reached $609.6 million, up 40% from $434.9 million in 2020.

6 KPIs4 guidance items13 risks
$173.6M
Revenue · +35.8% YoY
Op. margin -6.9%
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Q3 FY2021
Quarter ended Sep 2021

Five9 reported record third quarter revenue of $154.3 million, up 37.6% from $112.1 million in the prior-year quarter. Year-to-date revenue reached $436.0 million, up 42.0% from $307.0 million.

8 KPIs4 guidance items4 risks
$154.3M
Revenue · +37.6% YoY
Op. margin -12.3%
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Q2 FY2021
Quarter ended Jun 2021

Five9 reported record second quarter revenue of $143.8 million, up 44% from $99.8 million in the same quarter a year earlier. Year-to-date revenue was $281.7 million, up 45% from $194.9 million. Growth came mostly from larger clients, helped by more sales and marketing activity and stronger brand awareness.

7 KPIs12 risks
$143.8M
Revenue · +44.1% YoY
Op. margin -9.9%
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Q1 FY2021
Quarter ended Mar 2021

Five9 opened fiscal 2021 with record revenue. Revenue for the first quarter ended March 31, 2021 rose 45.0% to $137.9 million from $95.1 million in the prior-year quarter. Management pointed to larger clients, heavier sales and marketing activity and better brand awareness.

6 KPIs10 guidance items7 risks
$137.9M
Revenue · +45.0% YoY
Op. margin -8.0%
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Q4 FY2020
Quarter ended Dec 2020

Five9 operates in the cloud contact center software space, serving over 2,000 clients across various industries. They specialize in transforming traditional contact center operations by offering a comprehensive suite of applications on their VCC cloud platform.

1 KPIs
$127.9M
Revenue · +38.6% YoY
Op. margin 2.1%
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Q3 FY2020
Quarter ended Sep 2020

FIVN's third quarter of FY2020 showed a significant revenue increase, driven by larger clients, with a rise from $83.8 million in Q3 2019 to $112.1 million in Q3 2020.

1 KPIs2 risks
$112.1M
Revenue · +33.9% YoY
Op. margin -1.6%
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Q2 FY2020
Quarter ended Jun 2020

Five9, a leader in cloud contact center solutions, showed strong revenue growth in Q2 2020, reporting $99.8 million in revenue, compared to $77.4 million in Q2 2019. This growth was primarily driven by larger clients, which have been a strategic focus for the company.

1 KPIs2 risks
$99.8M
Revenue · +28.9% YoY
Op. margin -8.3%
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Q1 FY2020
Quarter ended Mar 2020

Five9 (FIVN), a leader in cloud software for contact centers, reported revenues of $95.1 million for Q1 2020, up from $74.5 million in the same quarter last year. This growth, primarily driven by larger clients, underscores the market's ongoing transition from legacy systems to cloud-based solutions.

1 KPIs1 risks
$95.1M
Revenue · +27.6% YoY
Op. margin -5.2%
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Q4 FY2019
Quarter ended Dec 2019

Five9, a cloud-based contact center software provider, continues to show strong performance with a 27% year-over-year revenue increase, reaching $328.0 million in 2019. This growth was largely driven by larger clients increasing their number of agent seats.

1 KPIs3 risks
$92.3M
Revenue · +27.6% YoY
Op. margin 3.3%
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Q3 FY2019
Quarter ended Sep 2019

Five9 is solidifying its position as a leading cloud software provider for contact centers, facilitating over five billion call minutes across more than 2,000 clients annually.

1 KPIs
$83.8M
Revenue · +28.3% YoY
Op. margin 0.6%
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Q2 FY2019
Quarter ended Jun 2019

Five9 Inc. (

1 KPIs
$77.4M
Revenue · +26.7% YoY
Op. margin 0.1%
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Q1 FY2019
Quarter ended Mar 2019

Five9, a cloud software provider for contact centers, reported strong revenue growth for Q1 2019 despite incurring a net loss. The company's revenue increased to $74.5 million, up from $58.9 million in the same quarter last year.

2 KPIs
$74.5M
Revenue · +26.5% YoY
Op. margin -0.4%
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Q4 FY2018
Quarter ended Dec 2018

Five9's fiscal year 2018 closed with a significant milestone in revenue growth, reaching $257.7 million, a notable increase from $200.2 million in 2017, driven largely by an expansion in larger clients and the subsequent increase in agent seats.

1 KPIs
$72.3M
Revenue · +30.6% YoY
Op. margin 8.3%
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Q3 FY2018
Quarter ended Sep 2018

Five9, a cloud software provider for contact centers, showed strong revenue growth in Q3 2018, delivering $65.3 million, up from $50.1 million in Q3 2017. This increase is primarily driven by the expansion among larger clients, a focus that Five9 has cultivated since 2009.

2 KPIs1 risks
$65.3M
Revenue · +30.4% YoY
Op. margin 1.5%
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Q2 FY2018
Quarter ended Jun 2018

Five9, Inc. (FIVN), a leading provider of cloud contact center software, reported on its operations and financial results for the second quarter of fiscal year 2018.

1 KPIs2 risks
$61.1M
Revenue · +28.1% YoY
Op. margin 0.3%
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Q1 FY2018
Quarter ended Mar 2018

Five9, Inc. reported revenue growth for the quarter ending March 31, 2018, with revenues climbing to $58.9 million, a 25% increase from the same period in 2017, primarily driven by expansion in larger client accounts.

3 KPIs1 risks
$58.9M
Revenue · +25.3% YoY
Op. margin -0.3%
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Q4 FY2017
Quarter ended Dec 2017

Five9, a provider of cloud software for contact centers, reported steady revenue growth for the year ended December 31, 2017. Revenue increased to $200.2 million, up from $162.1 million in 2016, driven significantly by larger clients.

$55.4M
Revenue · +25.3% YoY
Op. margin 0.3%
Read report →
Q3 FY2017
Quarter ended Sep 2017

Five9's third quarter of fiscal 2017 was marked by a solid revenue increase to $50.1 million, up 22% from the prior year. The company emphasized its strong presence in the cloud software for contact centers, attributing its revenue growth to its larger clients.

3 KPIs3 risks
$50.1M
Revenue · +22.2% YoY
Op. margin 3.4%
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Q2 FY2017
Quarter ended Jun 2017

FIVN demonstrated robust revenue growth in Q2 2017, with revenues reaching $47.7 million, a 23% increase compared to the same quarter the previous year. For the first half of 2017, revenues rose to $94.7 million from $76.9 million in the first half of 2016, driven primarily by larger client engagements.

1 KPIs2 risks
$47.7M
Revenue · +22.7% YoY
Op. margin -6.6%
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Q1 FY2017
Quarter ended Mar 2017

Five9, a cloud software provider for contact centers, demonstrated robust financial performance in Q1 FY2017, with revenue climbing to $47 million from $38 million year-over-year. This 24% increase in revenue was largely attributed to the expansion in client base and increased adoption by larger clients.

1 KPIs2 risks
$47.0M
Revenue · +23.7% YoY
Op. margin -9.4%
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Q4 FY2016
Quarter ended Dec 2016

The fiscal year 2016 marked a period of substantial growth for Five9, a cloud software provider specializing in contact center solutions. The company reported a revenue increase to $162.1 million, up from $128.9 million in 2015, representing a 26% growth year-over-year.

1 KPIs2 risks
$44.2M
Revenue · +22.7% YoY
Op. margin 2.7%
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Q3 FY2016
Quarter ended Sep 2016

Five9 demonstrated a strong growth trajectory in Q3 2016, as the company reported significant revenue increases driven primarily by its larger clients. Revenue for the quarter reached $41.0 million, marking a notable 27% increase from $32.3 million in the same quarter of the previous year.

1 KPIs
$41.0M
Revenue · +26.9% YoY
Op. margin -4.7%
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Q2 FY2016
Quarter ended Jun 2016

Five9 delivered strong revenue growth for Q2 2016, reaching $38.9 million, a 28% increase from $30.3 million in Q2 2015. This performance is driven by the expansion of business with larger clients and an improved Annual Dollar-Based Retention Rate, which reached 100% up from 94% in the prior year period.

1 KPIs1 risks
$38.9M
Revenue · +28.4% YoY
Op. margin -5.7%
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Q1 FY2016
Quarter ended Mar 2016

Five9, a notable player in the cloud contact center market, reported significant growth during Q1 2016. Revenue increased to $38.0 million, up from $30.3 million in Q1 2015, marking a 26% year-over-year rise. This growth is largely attributed to the expansion efforts with larger clients.

1 KPIs
$38.0M
Revenue · +25.6% YoY
Op. margin -9.6%
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Q4 FY2015
Quarter ended Dec 2015

Five9 Inc.'s fiscal year 2015 demonstrated significant growth in revenue but highlighted several operational challenges. Revenue for the year increased to $128.9 million, marking a 25% rise from $103.1 million in 2014 and an impressive trajectory from $84.1 million in 2013.

2 KPIs
$36.0M
Revenue · +27.4% YoY
Op. margin -6.5%
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Q3 FY2015
Quarter ended Sep 2015

This quarter, Five9 reported a revenue increase of 25% for the third quarter of 2015, reaching $32.3 million, compared to $25.9 million in the same period last year.

1 KPIs
$32.3M
Revenue · +24.8% YoY
Op. margin -15.1%
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Q2 FY2015
Quarter ended Jun 2015

Five9 reported a solid financial performance for the second quarter of FY2015, highlighted by a 23% year-over-year revenue growth, achieving $30.3 million, compared to $24.7 million in Q2 FY2014. For the first half of the fiscal year, revenue also grew by 24% to $60.5 million from $49.0 million in the previous year.

1 KPIs
$30.3M
Revenue · +22.6% YoY
Op. margin -20.4%
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Q1 FY2015
Quarter ended Mar 2015

Five9, a leader in cloud software for contact centers, reported Q1 FY2015 revenue growth driven primarily by new client acquisitions and existing client expansions. Revenue for the quarter was $30.3 million, marking a 25% increase compared to Q1 2014's $24.3 million.

1 KPIs2 risks
$30.3M
Revenue · +24.7% YoY
Op. margin -25.6%
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Q4 FY2014
Quarter ended Dec 2014

Five9 finished the fiscal year 2014 with momentum in market expansion yet faced significant challenges. Revenue for the year rose to $103.1 million, indicating growth from $84.1 million in 2013 and $63.8 million in 2012. This growth stems from both new client acquisitions and increased usage by existing clients.

1 KPIs3 risks
$28.3M
Revenue
Op. margin -29.4%
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Q3 FY2014
Quarter ended Sep 2014

Five9 has shown solid revenue growth, reporting $25.9 million in revenue for Q3 2014, up from $21.1 million in the same quarter a year earlier. This growth was primarily driven by new client acquisitions and an increase in agent seat subscriptions among existing clients.

2 risks
$25.9M
Revenue
Op. margin -40.2%
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Q2 FY2014
Quarter ended Jun 2014

During Q2 2014, Five9 reported continued growth in its revenue, driven primarily by an increase in subscriptions and usage of its cloud-based Virtual Contact Center (VCC) solution. The company saw revenue increase to $24.7 million for the quarter ended June 30, 2014, up from $20.3 million a year earlier.

2 risks
$24.7M
Revenue
Op. margin -30.5%
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Q1 FY2014
Quarter ended Mar 2014

Five9, Inc., a cloud software provider specializing in contact center solutions, reported significant revenue growth in Q1 FY2014, with revenue reaching $24.3 million, a 27% increase from $19.1 million in Q1 FY2013.

3 KPIs1 risks
$24.3M
Revenue
Op. margin -38.3%
Read report →

Summaries, guidance, risks and KPIs are generated from the company's SEC filings (10-Q / 10-K and the 8-K earnings release) and checked against the reported XBRL figures. They can contain errors; the filings are authoritative.