Insights
Latest IR news and announcements for RingCentral, Inc. (RNG).
AT&T Office@Hand has integrated AI Receptionist into its Ultimate package, providing real estate agents with a 24/7 call-answering feature that enhances client engagement and streamlines scheduling without requiring additional tools or setup.
RingCentral's new AI tools aim to improve patient access by automating routine calls, reducing staff workload, and ensuring compliance with healthcare regulations. The technology enhances scheduling, prescription refills, and billing inquiries while maintaining patient communication quality.
RingCentral Bulgaria emphasizes community building with events like the Kudos Celebration and Legion Run, fostering team spirit and recognition among employees while promoting a positive work environment beyond traditional office settings.
RingCentral emphasizes the critical role of maintaining customer context across systems to enhance AI-driven customer experiences. Disconnected systems lead to lost insights, risking customer relationships and operational efficiency, urging leaders to improve handoffs in workflows.
RingCentral and Anthropic have launched Claude for Small Business, integrating conversation data to streamline operations for small business owners, enabling them to efficiently manage customer interactions and improve productivity with AI-driven insights.
RingCentral's report indicates that 86% of organizations have a long-term AI strategy, with significant differences in deployment and objectives across industries. Financial Services and Technology lead in maturity, while Healthcare and Retail exhibit varying readiness levels.
Olivia Lam shares her transformative internship experience with RingCentral's Go-to-Market team, highlighting meaningful projects, mentorship, and personal growth in professional skills and networking during her two-month remote internship.
RingCentral's latest updates to the RingCX platform include AI-driven features aimed at improving customer interactions, operational efficiency, and agent support. Key introductions include AIR Pro, AI analytics, and enhanced reporting tools scheduled for release in Q3 2026.
The article discusses the importance of effective customer self-service channels, highlighting how AI virtual agents can improve resolution rates and reduce agent workload. Key challenges include broken handoffs and outdated content, which must be addressed for success.
RingCentral's AI Conversation Expert (ACE) aims to bridge the coaching gap in sales teams by automating performance data capture and providing actionable insights, enhancing the coaching process and improving sales rep performance significantly.
RingCentral highlights the athletic accomplishments of its employees in Bulgaria, showcasing their participation in various cycling and running competitions, fostering community bonds, and promoting a supportive work environment that encourages personal growth through sports.
RingCentral introduces RingWEM, an AI-driven Workforce Engagement Management platform designed to enhance contact center operations by integrating workforce management, customer sentiment analysis, and operational efficiency to improve overall customer experience and decision-making.
RingCentral emphasizes the importance of contact center automation to manage increasing interaction volumes without expanding headcount. Automation can improve efficiency, reduce operational costs, and enhance customer satisfaction by allowing agents to focus on complex issues.
RingCentral has solidified its position as the leading VoIP provider in the G2 Summer 2026 Reports, achieving significant growth in product badges and rankings, driven by innovations in its AI-powered platform RingEX and other business communication tools.
RingCentral introduces its Video and AI Conversation Expert tools to improve meeting intelligence and customer interaction analysis, providing features like AI-powered notes, sentiment tracking, and CRM integration for teams managing diverse communication channels.
RingCentral's new Agentic AI Model revolutionizes customer engagement by embedding AI directly into interactions, enabling real-time execution and coordination across various platforms, thus addressing the challenges of traditional CRM systems in today's operational landscape.
In May 2026, RingCentral was named a leader in customer engagement by three independent analyst firms, highlighting its innovative AI-driven platform that enhances customer interactions and drives revenue growth while improving overall satisfaction.
RingCentral introduces its Customer Engagement Bundle to streamline client communication for financial advisors, improving response times and client satisfaction through integrated voice and SMS interactions, AI support, and better workflow management.
RingCentral introduces new features for its AI Receptionist, enabling 24/7 support via SMS, call overflow handling, and integrations with Shopify, Calendly, and WhatsApp, enhancing customer engagement across various channels.
As Microsoft Teams faces criticism for its limitations in external communications and new pricing structures, organizations are exploring alternatives like RingCentral, which offers comprehensive features without additional costs or vendor dependencies.