Summary
Domo posted revenue of $48.56 million for fiscal 2021's first quarter, ended April 30, 2020, up 19.0% from $40.80 million a year earlier. Gross profit rose 23.1% to $34.45 million, and gross margin climbed to 70.9% from 68.6%, a gain of 2.3 percentage points. Subscription gross margin reached 79% on both a GAAP and non-GAAP basis, an improvement of 2 percentage points from the prior-year quarter. The operating loss narrowed to $21.97 million from $33.07 million, and operating margin was -45.2% versus -81.1%, a gain of 35.8 percentage points. Net loss narrowed to $24.90 million from $35.54 million. Diluted EPS was -$0.88, an improvement from -$1.32 in the prior-year quarter. Non-GAAP net loss was $18.4 million, or $0.65 per share.
Subscription revenue of $42.4 million, up 23% year over year, accounted for 87% of total revenue, while professional services and other revenue slipped to $6.1 million as training revenue declined. Billings, a non-GAAP measure, were $46.5 million, up 13% year over year. Domo counted more than 1,800 customers at quarter end, a 2% increase from April 30, 2019, and 57% of customers were on multi-year contracts, up from 55% at January 31, 2020. Enterprise customers generated $23.8 million of revenue, up 23%, and supplied 49% of total revenue versus 47% a year earlier. Deferred revenue was $107.72 million, up 14.4% from the prior-year quarter.
Much of the leverage came from the expense base. Sales and marketing spending fell 19% to $29.1 million and dropped to 60% of total revenue from 88%. Marketing programs, including a Domopalooza conference delivered digitally, accounted for $3.9 million of that reduction, and travel fell $0.7 million because of COVID-19 restrictions. Research and development rose 2% to $17.5 million on severance tied to a reduction in force. General and administrative rose 23% to $9.9 million, mostly because reversals of contingent tax accruals were $1.3 million lower and RSU expense was higher. Operating cash flow was -$12.91 million, an improvement of 52% from the prior-year quarter. Adjusted net cash used in operating activities, a non-GAAP figure, was $9.3 million, an improvement of 58%. Capital expenditures were $1.36 million, down 7.5%. Cash, cash equivalents and short-term investments totaled $88.1 million as of April 30, 2020, and the accumulated deficit stood at $1,062.6 million.
Guidance covers the second quarter of fiscal 2021 and the full fiscal year 2021. For the second quarter, the company projected a non-GAAP net loss per share of $0.48 to $0.52, based on 29.0 million weighted-average shares. For the full fiscal year 2021, it projected a non-GAAP net loss per share of $1.96 to $2.06, based on 29.2 million weighted-average shares. Revenue guidance was issued for both the second quarter and the full year. Domo noted it has not reconciled guidance for non-GAAP metrics to their most directly comparable GAAP measures because items that affect those measures are not within its control or cannot be reasonably predicted.
COVID-19 dominates the risk picture. Domo serves travel and hospitality, sports and leisure, and retail customers, and management said it expects customer retention to be negatively affected in fiscal 2021. Existing and prospective customers may delay or cut technology spending or seek concessions such as longer payment terms, and Domo has moved toward more semi-annual and quarterly billing. The company booked $4.5 million of annual recurring revenue from government contracts tied to the COVID-19 response, and it warned those accounts may be less likely to renew after the crisis if usage does not expand. Domo also carries $100 million of fully drawn term debt at an interest rate of about 7.0%, with a leverage covenant that steps down from 0.75 at April 30, 2020 to 0.60 by July 31, 2021. Management expects losses for the foreseeable future and said existing cash, cash equivalents and short-term investments should fund operations for at least the next 12 months.
Forecast
Reported figures
GAAP, from SEC filings| Metric | Q1 FY2021 | Q4 FY2020 | QoQ | Q1 FY2020 | YoY |
|---|---|---|---|---|---|
| Revenue | $48.6M | $46.2M | +5.2% | $40.8M | +19.0% |
| Gross profit | $34.5M | $31.7M | +8.6% | $28.0M | +23.1% |
| Gross margin | 71.0% | 68.7% | +2.3 pp | 68.6% | +2.3 pp |
| Research & development | $17.5M | $17.5M | -0.3% | $17.1M | +2.1% |
| Sales & marketing | $29.1M | $32.3M | -10.0% | $35.9M | -19.1% |
| General & administrative | $9.9M | $9.1M | +8.9% | $8.0M | +23.1% |
| Total operating expenses | $56.4M | $58.9M | -4.2% | $61.1M | -7.6% |
| Operating income (loss) | -$22.0M | -$27.2M | +19.2% | -$33.1M | +33.6% |
| Operating margin | -45.2% | -58.9% | +13.6 pp | -81.1% | +35.8 pp |
| Net income (loss) | -$24.9M | -$29.9M | +16.6% | -$35.5M | +29.9% |
| Net margin | -51.3% | -64.7% | +13.4 pp | -87.1% | +35.8 pp |
Risks
The COVID-19 pandemic has caused travel restrictions, business shutdowns and global economic uncertainty. Management states it cannot predict the extent of the impact, substantially all sales and professional services are being conducted remotely, and customers in travel, hospitality, sports, leisure and retail have been severely impacted, which may delay spending, slow sales, or lead to contract concessions.
Domo targets enterprise customers with sales cycles of approximately six months to multiple years, and the pandemic has shifted substantially all field sales to remote work. The filing warns that customers may reduce or delay technology spending or seek renegotiated terms, which could lengthen sales cycles and harm billings and new customer acquisition.
The risk factors state that revenue growth is expected to decline in future periods after the quarter ended April 30, 2020 grew 19.0% versus the prior-year quarter. The company cites possible causes including business maturation, slowing demand, competition, renewal rates or reduced upsells.
A majority of annual recurring revenue is up for renewal during the fiscal year ending January 31, 2021, and MD&A states fiscal 2021 customer retention is anticipated to be negatively impacted by COVID-19. The company also expects cancellations and upsell variability to affect results.
The market is intensely competitive, and consolidation is increasing, including salesforce.com's acquisition of Tableau Software in August 2019 and Alphabet's acquisition of Looker Data Sciences in February 2020. Larger competitors may bundle analytics products at significant discounts or no charge, leading to price cuts, longer sales cycles and reduced gross margins.
The company has a history of losses and negative operating cash flow. Operating cash flow was negative $12.9 million for the quarter ended April 30, 2020, although the outflow improved from negative $26.7 million in the prior-year quarter. The filing states no amounts were available to draw under its credit facility and that it may need additional funds.
The risk factors disclose recent turnover in senior sales leadership, which may adversely affect operating results and prospects. New hires require significant training and time to reach full productivity, particularly in new sales territories.
MD&A states Domo entered contracts totaling $4.5 million of annual recurring revenue with government entities for COVID-19 response. Once the pandemic subsides, these contracts may be at higher risk of not renewing if Domo has not expanded usage beyond the pandemic use case.
The founder and CEO controls approximately 84% of voting power through Class A common stock, and he has pledged all Class A shares to secure a loan. If the pledged shares are sold or transferred upon default, or if the lender forecloses, the market price of Class B common stock could decline or be volatile.
Domo currently has securities class-action complaints pending against it and certain current and former directors and officers, asserting violations of federal securities laws and seeking unspecified damages. The outcome is uncertain, could be expensive and time-consuming, and may divert management attention.
The company is subject to evolving privacy and data protection laws including CCPA, GDPR, HIPAA and the EU-U.S. Privacy Shield framework. Noncompliance or invalidation of cross-border transfer mechanisms could require changes to data handling, incur substantial costs, and lead to fines or customer reluctance.
Domo's Mr. Roboto uses machine learning and artificial intelligence, and the filing warns that AI algorithms may be flawed, datasets may be insufficient or biased, and controversial data practices could undermine adoption. These issues could subject the company to competitive harm, legal liability and reputational damage.
SaaS KPIs
All quarters →Total Customers
Billings
Non-GAAP Operating Margin
Customer count growth (YoY)
Customers under multi-year contracts
Summary, forecast, risks and KPIs are extracted from Huckleberry.ai, Inc.'s SEC filings for Q1 FY2021 (10-Q / 10-K and the 8-K earnings release); GAAP figures in the summary are checked against the reported XBRL data. They can contain errors; the filings are authoritative. Processed Oct 2, 2026.