Summary
Agilysys closed fiscal 2021 third quarter with revenue of $36.7 million, down 12.7% from the prior-year quarter. The top line remains under pressure from the pandemic. Products and professional services sales were hit by delayed customer purchasing decisions and customer site restrictions. Recurring revenue was a bright spot at $22.8 million, or 62.3% of total net revenue. Subscription revenue grew 18.1% year over year. That mix shift helped gross profit rise 14.9% to $24.2 million. Gross margin was 66.0%, up 15.8 percentage points. The improvement came from a richer revenue mix and the absence of software development cost amortization.
Profitability is improving but still uneven. The quarter produced an operating loss of $1.8 million, which narrowed from the prior-year quarter. Net loss was $2.1 million, also narrower. Diluted EPS was -$0.11, flat with the prior-year quarter. On a non-GAAP basis, Adjusted EBITDA was $7.6 million, up from $3.2 million. Adjusted diluted EPS was $0.23, up from $0.05. Operating cash flow was $8.4 million, up 109.0% from the prior-year quarter. Free cash flow was $7.8 million, up from $3.0 million. Capital expenditures were $0.6 million, down 43.4%. Deferred revenue rose 11.3% to $39.4 million. The balance sheet remains liquid, and management said strong cash collections strengthened it further.
Year-to-date results show the same mix-driven recovery. Revenue for the nine months was $100.8 million, down 16.7% from the first nine months of fiscal 2020. Gross profit rose 7.5% to $65.9 million. Gross margin was 65.3%, up 14.7 percentage points. Operating income was $3.8 million, swinging to a profit from an operating loss. Net income was $3.3 million, also swinging to a profit. Diluted EPS was $0.05, swinging to a profit. Operating margin was 3.8%, up 9.7 percentage points. Operating cash flow for the nine months was $15.1 million, up 186.1%. Capital expenditures were $1.1 million, down 64.2%. The nine-month period includes cost actions taken earlier in the pandemic, including layoffs, furloughs, temporary salary reductions, and a hiring freeze on non-essential positions.
Guidance points to a stable near-term top line but higher costs. For fiscal 2021 fourth quarter, management expects revenue to remain sequentially flat compared to the third quarter. Adjusted EBITDA is expected to be approximately $7.0 million, down from the third quarter, mainly because of further increases in research and development staffing. The company also said it will discontinue the sequential quarter guidance cadence it adopted during fiscal 2021 and return to annual guidance beginning in fiscal 2022. That suggests management sees the pandemic period as exceptional and wants to move back to a normal reporting rhythm.
Risks remain concentrated in the hospitality end market. Management said the current industry headwinds caused by the pandemic are still challenging. There is significant uncertainty about when the expected recovery will become reality. The company expects the business environment to remain unchanged during the immediate future. Delays in customer contracts, reduced face-to-face meetings, travel restrictions, and limited site access have hurt product sales, implementations, and professional services. Customer delays or slower payments could pressure future results. The company also carries a valuation allowance against substantially all U.S. deferred tax assets, which reflects uncertainty about future taxable income. Preferred stock dividends and related issuance costs affect net income attributable to common shareholders. Even with these risks, Agilysys is using the downturn to expand its cloud-native product set and subscription offerings, betting those investments will position it for the recovery. The fourth quarter will test whether the revenue base has stabilized and whether the higher research and development spending is a temporary drag or a structural cost increase.
Forecast
Reported figures
GAAP, from SEC filings| Metric | Q3 FY2021 | Q2 FY2021 | QoQ | Q3 FY2020 | YoY |
|---|---|---|---|---|---|
| Revenue | $36.7M | $34.4M | +6.7% | $42.0M | -12.7% |
| Gross profit | $24.2M | $23.2M | +4.5% | $21.1M | +14.9% |
| Gross margin | 66.0% | 67.4% | -1.4 pp | 50.2% | +15.8 pp |
| Research & development | $12.4M | $8.3M | +49.9% | $11.3M | +9.7% |
| Sales & marketing | $3.3M | $2.4M | +41.6% | $4.9M | -32.4% |
| General & administrative | $7.5M | $5.2M | +43.9% | $6.1M | +23.4% |
| Operating income (loss) | -$1.8M | $6.0M | -129.9% | -$2.7M | +32.8% |
| Operating margin | -4.9% | 17.6% | -22.6 pp | -6.4% | +1.5 pp |
| Net income (loss) | -$2.1M | $5.9M | -135.3% | -$2.6M | +19.8% |
| Net margin | -5.6% | 17.1% | -22.7 pp | -6.2% | +0.5 pp |
| Diluted EPS | -$0.11 | $0.22 | -$0.33 | — | — |
Risks
The COVID-19 pandemic and containment measures have negatively impacted operations; total net revenue decreased $5.3 million, or 12.7%, in the third quarter of fiscal 2021 compared with the third quarter of fiscal 2020, with products revenue down 37.3% and professional services revenue down 30.0% due to delayed customer purchasing decisions and site access restrictions. The full extent and duration of the impact cannot be predicted.
Pandemic-related reductions and delays in customer contracts, a significant reduction in face-to-face meetings, in-person demonstrations and trade shows, and limitations on customer facility access have impacted delivery and revenue recognition. These conditions may continue to delay or reduce sales.
Business modifications including remote sales, implementation and support activities, plus cost actions such as a hiring freeze, layoffs, furloughs, retirement benefit limitations and temporary salary decreases, may delay or reduce sales and harm productivity and collaboration if they remain in place for an extended period.
The MAK Capital preferred stock carries a 5.25% dividend that accumulates and increases liquidation preference for undeclared amounts, and preferred dividends were $1.1 million in the first nine months of fiscal 2021. Liquidity could be negatively impacted by decreased demand for products and services.
SaaS KPIs
All quarters →Adjusted EBITDA
Free Cash Flow
Recurring Revenue
Subscription Revenue Growth
Recurring Revenue as % of Total Net Revenue
Summary, forecast, risks and KPIs are extracted from AGILYSYS INC's SEC filings for Q3 FY2021 (10-Q / 10-K and the 8-K earnings release); GAAP figures in the summary are checked against the reported XBRL data. They can contain errors; the filings are authoritative. Processed Oct 2, 2026.