nCino, Inc.

nCino is a vertical SaaS company that provides a cloud banking platform for financial institutions. It was founded in 2012 as a spinoff from Live Oak Bank in Wilmington, North Carolina. The company was literally created by bankers for bankers, building a modern cloud platform to replace the patchwork of legacy systems that banks use for lending, account opening, and customer relationship workflows.

The Bank Operating System runs on Salesforce and provides an end-to-end solution for commercial and small business lending, retail lending including mortgages, treasury management, account opening, and portfolio analytics. It digitizes the entire loan lifecycle from origination and credit analysis through documentation, closing, and portfolio management.

Commercial lending is the core strength. The platform manages complex structures, syndications, and participations through one interface. It replaces manual, paper-heavy processes with digital workflows that speed up loan processing, improve data consistency, and strengthen compliance. Retail lending expanded in 2021 with the SimpleNexus acquisition, adding a modern mortgage origination experience connecting loan officers, borrowers, agents, and settlement staff.

nCino IQ provides AI and machine learning for automated spreading (extracting financial data from documents), intelligent document analysis, portfolio analytics, and credit risk modeling. These features automate time-consuming tasks that bankers traditionally do by hand. Consider a loan officer who used to spend hours manually analyzing tax returns. nCino IQ handles that extraction automatically.

The target market spans financial institutions of all sizes, from community banks and credit unions to global systemically important banks. Sales is relationship-driven, given the regulatory nature of banking. Salesforce's sales team also acts as a channel partner. Over 1,800 financial institutions use the platform.

Annual revenue is roughly $530 million with gross margins around 64%. Subscriptions run on multi-year contracts. Professional services supplement for implementation. Net revenue retention exceeds 115%.

The competitive moat rests on deep banking workflow expertise, the ability to handle complex regulations across multiple jurisdictions, and significant switching costs. Replacing a core banking workflow system is a massive undertaking.

With about 1,900 employees, nCino is the leading vertical cloud platform for banking, modernizing how financial institutions serve their customers.